Tuesday, February 4, 2014

An Apple Update Issue

This is a rant. And it might get technical. About a week ago, the messaging feature on my lowly iPhone 4 stopped working. Each time I attempted to text someone, there was no keyboard display to type my message. Rather ingeniously, I came up with a work around. I typed my message into the Google search engine; copied and then pasted into Messages; and hit Send. So you can imagine how long that took to get old? I finally accepted reality and updated my iPhone to iOS 7, five months after it was released.

Prior to updating, I backed up my phone--a precautionary step in the process. The update did its thing. And upon finishing, I was immediately notified that iTunes on my four-and-a-half year old Mac is no longer compatible with my phone. I naturally downloaded this latest--and greatest--version of iTunes. But after downloading, I attempted to install and learned my Mac needed at least OS X 10.6.8 to run iTunes 11.1. From there, I proceeded to do as requested and download OS X 10.6.8. What do you think happened when I tried to install? An alert said I needed at least 10.6 to run this update. I was real good at playing this game until I tracked down 10.6 and learned this convenient upgrade comes at a $19.99 cost.

I pooled my resources for advice. Through research, we learned the latest Mac operating system is 10.9. We also learned to get 10.9, I need to spend $19.99 on 10.6, $19.99 more on 10.7, and equal amounts on both 8 and 9. Further research later unveiled an additional challenge, my "old" laptop is not capable of supporting 10.9. Or running 8 efficiently. It might--at a $19.99--risk be able to handle 7.

So I have reached a cross roads. I could pay to upgrade to 10.6 and happily be able to sync my phone to my iTunes, iCal, etc. on my computer. This is what I will refer to as a temporary fix. I can adjust to living with my phone and computer as separate entities. This is what I will refer to as the likely option. After all, I don't sync the two that frequently. I will need to find another way to back up my phone, namely my contacts. That might be what the cloud is for? Or buy both OS X 10.6 and 10.7, hoping this gets me through this and the next inevitable iPhone update. This is the least likely option.

That is the backstory. Please, indulge my rant. My laptop is four-and-a-half to the day. I was forced to determine the exact age today in the research portion of my update difficulty. I am someone who takes pride in meticulously maintaining my belongings. I therefore feel as though I should be rewarded with product longevity. Most often, this isn't the case; I went through my first three iPods in six years flat. But this time, my Mac has stood the test of time. And because of this, I'm punished faced with a slew of challenges.

I understand Apple wants to make products good enough to hook the customer but not so good that these items never need replacing. Long before today, I decided Apple's line of desktops, laptops, and tablets is not for me. I use my laptop for the most basic of functions. Simply stated, I don't demand luxuries the Mac affords. The Apple look is sleek. But practical? Not so much for me. When this laptop does eventually bite the dust, I will not return to Apple for a replacement.

The latest challenge should not surprise me. History repeats itself. In my immediate family alone, this is the third Apple product update issue. We first had a desktop (and still do) that hasn't been updatable for years. It hit the wall my laptop is near barreling into. These machines, again, are not capable of running the latest--and greatest--updated operating systems... or even the two platforms prior. So we're talking about functioning machines that are unable to maintains their health with updates and therefore render themselves (and the associated capabilities) useless. There was also my brother's iPhone 3, the one he paid all of a dollar for. The features quit working entirely when Apple stopped supporting the operating system his phone was running.  He was ultimately "forced" to invest another dollar in upgrading to the iPhone 4. And, again, after duly updating my phone, I exposed my Mac's inadequacies.

So Apple, why? Why, I ask, if I'm willing to spend the money to continually update my operating system would launching so far ahead of the older machines running older operating systems be smart? I have to believe I'm not alone in feeling as though a machine originally valued a two grand is not worth maintaining in time.  

After investigating, I realize I lost this battle. The fate of my four plus year machine is doom and gloom. I know I have no power to change the beast that is Apple. I do know that voicing my complaints here does me wonders. And hopefully allows another person--if only one--to relate.

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